These individuals are responsible for the overall design, reinsurance and operations of our program. They are also available to each participating member to advise you in tailoring your coverages, retentions, limits, or risk management strategies.

Coordinates client service workflow with service team to deliver superior customer service to all members in order to exceed client expectations. When needed, manages placing ancillary lines of business written outside the captive on behalf of captive members.

Susannah Cathey
Program Manager
(404) 995-3590
susannah.cathey@marsh.com

Handle most day-to-day service issues for the participating Members, including insurance requesting exposure and loss information, policy issuance, adding or deleting of assets, requesting of certificates, auto id cards, endorsement requests, reviewing audits and billing issues.

Marsh will assist if you have difficulty filing a claim or in receiving timely settlement of a claim. Strong claim practices help ensure the continued competitiveness of the program.

Wendy Loux
Marsh Claims Consultant
(404) 995-3436
wendy.loux@marsh.com

FSRM and Marsh will be working together to bring all participating members together on a semi-annual basis. During these sessions, we will present the loss results of the group so that each member can benchmark their own results against the group. Best practice activities will be shared amongst the parties and specific outside resources will present topics of interest.

Gary Pohlmann
Marsh Risk Consultant
(404) 995-2972
gary.pohlmann@marsh.com