Program Administration


GROUP CAPTIVE INSURANCE PROGRAM
151 MEETING STREET SUITE NO. 301
CHARLESTON, SOUTH CAROLINA 29401

Program Administrator
Marsh USA Inc.
3475 Piedmont Road, NE, Suite 1200
Atlanta, Georgia 30305
Telephone: 404-995-3000
Fax: 404-760-5721 or 404-995-3333

Senior Contacts for FSRM Participating Members

These individuals are responsible for the overall design, reinsurance and operations of our program. They are also available to each participating member to advise you in tailoring your coverages, retentions, limits, or risk management strategies.

Tom Flynn
Account Director
(404) 995-3158
thomas.flynn@marsh.com

Alan Murray
Client Executive
(404) 995-2538
alan.murray@marsh.com

Lori Bray
Underwriter
(404) 995-3272
lori.bray@marsh.com

Program Manager

Coordinates client service workflow with service team to deliver superior customer service to all members in order to exceed client expectations. When needed, manages placing ancillary lines of business written outside the captive on behalf of captive members.

Susannah Cathey
Program Manager
(404) 995-3590
susannah.cathey@marsh.com

Marsh Customer Service Representative

Handle most day-to-day service issues for the participating Members, including insurance requesting exposure and loss information, policy issuance, adding or deleting of assets, requesting of certificates, auto id cards, endorsement requests, reviewing audits and billing issues.

Cindy Anderson
Client Representative
(404) 995-3540
cindy.anderson@marsh.com

FSRM Claims Assistance and Consulting

Marsh will assist if you have difficulty filing a claim or in receiving timely settlement of a claim. Strong claim practices help ensure the continued competitiveness of the program.

Wendy Loux
Marsh Claims Consultant
(404) 995-3436
wendy.loux@marsh.com

FSRM Risk Consulting

FSRM and Marsh will be working together to bring all participating members together on a semi-annual basis. During these sessions, we will present the loss results of the group so that each member can benchmark their own results against the group. Best practice activities will be shared amongst the parties and specific outside resources will present topics of interest.

Gary Pohlmann
Marsh Risk Consultant
(404) 995-2972
gary.pohlmann@marsh.com

To Request a Certificate of Insurance
Fax number is 404-760-5663.
Email address: atlantaoffice.certrequest@marsh.com